About us

Complaints procedure

Our aim is to give you an excellent service at all times. However, if you have a complaint or concern you are invited to let us know as soon as possible. In the first instance, you can contact Chambers on 0113 245 5438 to speak to Shelagh Kirkby to discuss your complaint on an informal basis.

If you are not satisfied with your call to Chambers, you can lodge a formal complaint instead. This must be in writing and addressed to the Chief Executive, Shelagh Kirkby. Where the complaint is about the Chief Executive, you should write to the Head of Chambers; David Bradshaw. Please click on the link here  to download a copy of our complaints form.

All formal complaints will be acknowledged within 3 working days and investigated by the Chief Executive. A report on the findings will be provided as soon as possible. If it is not possible to provide a full response within 28 days, you will be provided with an update on the progress of the investigation.

Please note:

  • You do not have to lodge your complaint through a solicitor although you may if you wish
  • Chambers will not deal with complaints that fall outside of a twelve month period from the date on which the act or omission arose save in exceptional circumstances.

If you are unhappy with the outcome of the investigation you may complain to the Legal Ombudsman. Please note that this independent complaints body has a twelve month time limit from the date of the act or omission about which you are complaining within which to make your complaint.

They can be contacted at:

Legal Ombudsman
PO Box 15870
B30 9EB

Telephone: 0300 555 0333

Email:  enquiries@legalombudsman.org.uk


"Has a gentle manner with clients, but is a tough advocate with great depth of knowledge."

Chambers & Partners (2016)

"Experienced in working with all types of witnesses, including vulnerable individuals."

Legal 500 (2014)