About us

Complaints procedure

Our aim is to give you an excellent service at all times. However, if you have a complaint or concern you are invited to let us know as soon as possible. In the first instance, you can contact Chambers on 0113 245 5438 to speak to one of the following to discuss your complaint on an informal basis:

  • Simon Coatsworth (Chief Executive)
  • Rebecca Hartley (Family)
  • Karen Davis (Criminal)
  • Paul McNab (Civil)

If you are not satisfied with your call to Chambers, you can lodge a formal complaint instead. This must be in writing and addressed to the Chief Executive, Simon Coatsworth. Where the complaint is about the Chief Executive, you should write to the Head of Chambers; David Bradshaw.

All formal complaints will be acknowledged within 3 working days and investigated by the Chief Executive. A report on the findings will be provided as soon as possible. If it is not possible to provide a full response within 28 days, you will be provided with an update on the progress of the investigation.

Please note:

  • You do not have to lodge your complaint through a solicitor although you may if you wish
  • Chambers will not deal with complaints that fall outside of a twelve month period from the date on which the act or omission arose save in exceptional circumstances.

If you are unhappy with the outcome of the investigation you may complain to the Legal Ombudsman. Please note that this independent complaints body has a twelve month time limit from the date of the act or omission about which you are complaining within which to make your complaint.

They can be contacted at:

Legal Ombudsman 

PO Box 15870

Birmingham 

B30 9EB

Telephone: 0300 555 0333

Email: enquiries@legalombudsman.org.uk

Testimonials

“Excellent clerking is available to those briefing a set known for its high level of service."

Chambers & Partners (2015)

“All in all a very good service. Correct advice given and quick response to our offices. Clerks were friendly and efficient."

Legal 500 (2015)