Our aim is to give you an excellent service at all times. However, if you have a complaint or concern you are invited to let us know as soon as possible. In the first instance, you can contact Chambers on 0113 245 5438 to speak to one of the following to discuss your complaint on an informal basis:
If you are not satisfied with your call to Chambers, you can lodge a formal complaint instead. This must be in writing and addressed to the Chief Executive, Simon Coatsworth. Where the complaint is about the Chief Executive, you should write to the Head of Chambers; David Bradshaw.
All formal complaints will be acknowledged within 3 working days and investigated by the Chief Executive. A report on the findings will be provided as soon as possible. If it is not possible to provide a full response within 28 days, you will be provided with an update on the progress of the investigation.
If you are unhappy with the outcome of the investigation you may complain to the Legal Ombudsman. Please note that this independent complaints body has a twelve month time limit from the date of the act or omission about which you are complaining within which to make your complaint.
They can be contacted at:
PO Box 15870
Telephone: 0300 555 0333
“All in all a very good service. Correct advice given and quick response to our offices. Clerks were friendly and efficient."Legal 500 (2015)
"Their Senior Clerks make using the set easy and stress free with an in-depth knowledge and expertise."Legal 500 (2015)